Employee Assistance Program
Reduce Workforce Burnout With Always-On Mental Health Support
Support your workforce with immediate, stigma-free mental health care available anytime through phone, video, chat, or in-person - delivering measurable burnout reduction and stronger retention.
Talk to Sales
Employee Assistance Program
Employee Assistance Program
Employee Assistance Program
Employee Assistance Program
Employee Assistance Program
Clinical Excellence
Licensed Psychologists, Not Call-Center Counseling
150+ in-house counselors trained in evidence-based modalities (CBT, ACT, MBCT) with structured supervision, suicide-risk protocols, and immediate crisis support for high-risk situations.
Prevention First
Build Daily Mental Fitness With Self-Help Tools
Expand care beyond therapy sessions with stress assessments, sleep tools, guided journaling, mindfulness modules, and resilience pathways that build lasting mental fitness.
Crisis Management
Handle Critical, High-Risk Situations With Clinical Expertise
Suicide-risk protocols, trauma counseling, and onsite or virtual crisis support ensure your organization is prepared to handle high-risk situations with clinical expertise and care.
Global Reach
Support Your Global Workforce Across 100+ Countries
Multilingual counseling in Arabic, French, Spanish, Mandarin, Japanese, German, Bahasa, Tagalog, Hindi and regional Indian languages. Local in-country therapist networks aligned with international clinical standards (APA, BACP, EAC, ABD) ensure culturally adapted care and unified reporting across all regions.
Nationwide Coverage
Largest Integrated Mental Wellness Network with 25,000+ Counselors
Access 150+ in-house licensed psychologists plus 25,000+ counselors available 24x7 across India - online and offline. Immediate mental health support across every city, ensuring no employee is left without care regardless of their location.
Data-Driven Decisions
HR Insights & Organizational Intelligence Dashboard
Track utilization trends, stress indicators, high-risk signals, and team-level insights with aggregated, confidential data that proves ROI and guides strategic workforce planning.
Business Impact
The Business Impact of Better Mental Health
When employees feel supported, the entire organization thrives. Here's what leading companies achieve with Edenred EAP.
Employees report significantly improved emotional regulation, coping mechanisms, and overall mental wellbeing after engaging with Edenred EAP.
Unlike traditional EAPs with 3-5% usage, Edenred EAP achieves industry-leading engagement through accessible, stigma-free, multi-modal care delivery.
Targeted mental health support reduces turnover among your most vulnerable employees, protecting institutional knowledge and reducing replacement costs.
Better manager-employee relationships, reduced conflict, and increased psychological safety create a workplace where people want to stay and thrive.
Integrations? We’re glad you asked.
Seamlessly connect with your HRMS and communications softwares. Customised to your specific use cases.
Talk to Sales
& more
Why choose Edenred?
At Edenred India, we blend innovation, trust, and impact to help organizations unlock value, one reward, one recognition, and one employee at a time
What is an Employee Assistance Program (EAP)?
Traditional EAPs typically offer 3-6 counseling sessions per year through call-center-based intake processes with long wait times. This results in utilization rates of just 3-5%, meaning 95% of employees never access available support. Edenred EAP transforms this model with 24x7 multi-modal access through phone, video, WhatsApp, and in-person therapy with 150+ licensed in-house psychologists. Our on-demand, stigma-free approach achieves 7-8X higher utilization, ensuring employees get help when they need it most.
What services do EAP providers typically offer?
Edenred EAP services include unlimited 24x7 access to licensed psychologists trained in evidence-based therapies (CBT, ACT, MBCT), digital self-help tools (stress assessments, sleep support, guided journaling, mindfulness modules, resilience pathways), burnout prevention workshops, emotional intelligence training for managers, POSH training, leadership wellbeing programs, suicide-risk protocols, trauma counseling, and immediate crisis support. HR teams receive organizational intelligence dashboards showing utilization trends, stress indicators, high-risk signals, and actionable recommendations. This comprehensive approach delivers 30-40% reduction in stress scores, improved retention, better manager-employee relationships, and stronger organizational culture.
How do I choose the right EAP provider for my organization?
When evaluating EAP providers, assess these critical factors:
- Accessibility: Does the provider offer 24x7 support through multiple channels (phone, video, chat, in-person) with immediate access, or only business-hours appointments scheduled weeks out?
- Clinical Quality: Are counselors licensed psychologists with evidence-based training and structured supervision, or call-center staff with basic credentials?
- Utilization Rates: What's the actual engagement? Industry average is 3-5%, but effective programs achieve significantly higher usage.
- Data & Insights: Does the provider offer HR analytics on utilization trends, stress indicators, and team-level insights to prove ROI and guide strategy?
- Comprehensive Support: Does the program include digital self-help tools, manager training, leadership programs, and crisis protocols—or just reactive counseling?
- Cultural Fit: For diverse workforces, does the provider offer multilingual support and culturally adapted care?
Edenred delivers across all dimensions: India's largest mental wellness network with 25,000+ counselors providing immediate 24x7 access, 150+ in-house licensed psychologists with structured supervision and evidence-based therapies, 7-8X higher engagement than traditional programs, comprehensive HR dashboards with confidential analytics, digital self-help tools plus organizational programs (burnout workshops, emotional intelligence training, leadership development), and multilingual counseling across 100+ countries. The outcomes are measurable: 30-40% stress reduction, improved retention, and stronger culture.
Benefits of Employee Assistance Program
For Employees:
For HR & Leadership:
For Organizational Culture:
What is EAP counselling and how does it work?
EAP counselling provides confidential access to mental health professionals who help employees address personal or work-related challenges. Traditional models require employees to call during business hours, schedule appointments days or weeks away, and receive limited sessions (3-6 per year) with contracted counselors, resulting in minimal continuity of care.
Edenred EAP counselling works differently: employees access support immediately, 24x7, through their preferred channel - phone, video, WhatsApp, or in-person - without appointments or waiting. Our 150+ in-house licensed psychologists use evidence-based therapies (CBT for negative thought patterns, ACT for psychological flexibility, MBCT for stress management) with structured clinical supervision ensuring consistent quality. We don't impose session limits - employees receive support for as long as needed.
Between sessions, our digital self-help layer provides stress assessments, sleep tools, guided journaling, mindfulness modules, and resilience pathways that build daily mental fitness habits. For high-risk situations, we have suicide-risk protocols, trauma counseling, and immediate de-escalation support - ensuring crisis intervention by experts, not just referrals. This integrated approach provides true continuity of care with measurable outcomes.
How can EAP providers help reduce employee burnout?
With 77% of employees experiencing burnout and 70% believing employers aren't doing enough, effective EAP intervention is critical. However, traditional providers offer only reactive counseling after severe burnout occurs, with limited sessions (3-6) insufficient for addressing chronic stress and no support for organizational factors creating burnout. Effective providers take a multi-layered approach addressing individual, manager, and organizational levels:
- Individual Level: Immediate, stigma-free access to professional counseling when employees experience early stress symptoms - before crisis. Evidence-based therapies (CBT, ACT) help change thought patterns and build resilience. Digital self-help tools provide ongoing support between sessions for stress management, sleep hygiene, mindfulness, and emotional regulation.
- Manager Level: Training programs equip leaders to recognize burnout warning signs, have supportive conversations, distribute workload fairly, provide autonomy and recognition, and create psychologically safe teams. Leadership wellbeing programs address managers' own stress (often the most burned-out population).
- Organizational Level: Burnout prevention workshops, culture-building initiatives, conflict resolution training, and organizational intelligence help HR identify high-risk teams before burnout becomes widespread, enabling proactive intervention.
Edenred EAP delivers this comprehensive approach: 24x7 immediate access removes barriers to early help, 150+ licensed psychologists provide evidence-based therapies with unlimited sessions for lasting behavior change, digital self-help tools (stress assessments, sleep support, mindfulness, resilience pathways) build daily mental fitness, manager training programs (burnout prevention, emotional intelligence, conflict resolution) equip leaders to create supportive environments, and HR receives organizational intelligence dashboards showing stress indicators and high-risk signals for proactive intervention. Results are 30-40% stress reduction, improved retention among high-stress teams, better manager-employee relationships, and stronger organizational culture.
How quickly can employees start using EAP services after implementation?
Implementation timelines vary by provider, but modern EAPs can be activated within 2-4 weeks from contract signing. This includes employee communication campaigns, platform setup, and awareness building to ensure maximum utilization from day one. Traditional EAPs often suffer from low awareness, with employees not knowing the benefit exists until they're already in crisis.
Edenred EAP focuses on immediate accessibility and high awareness from launch. Our implementation includes comprehensive communication toolkits (emails, posters, manager briefings, town halls), multilingual support materials, and integration with existing HR systems and communication platforms. Employees receive clear instructions on how to access support through phone, video, WhatsApp, or in-person channels - all available 24x7 from day one. Our onboarding approach emphasizes reducing stigma and normalizing mental health conversations, which drives the 7-8X higher utilization we achieve compared to traditional programs. HR teams also receive training on the organizational intelligence dashboard and how to interpret insights for strategic decision-making.
Do EAP providers offer support for managers and leadership teams?
Yes, leading providers recognize that organizational mental health starts with leadership, as managers shape team culture, workload distribution, psychological safety, and employee wellbeing. However, basic EAPs offer only minimal manager support - perhaps one workshop on "recognizing warning signs" - with no follow-up, behavior change focus, or support for managers' own wellbeing.
Comprehensive providers address three critical areas:
Manager Skills Development: Practical training on recognizing early warning signs of stress/burnout, initiating supportive conversations without stigma, responding appropriately when employees disclose mental health challenges, distributing workload fairly, creating psychological safety, and modeling healthy boundaries.
Manager Wellbeing: Addressing managers' own mental health and burnout through stress management techniques, resilience building, emotional regulation skills, and confidential counseling access.
Leadership Culture Building: Training senior leaders on how organizational culture impacts mental health, championing wellbeing initiatives authentically, measuring mental health outcomes with business rigor, and building organizational resilience systemically.
Edenred EAP includes comprehensive manager and leadership support: burnout prevention workshops helping leaders address organizational stress factors, emotional intelligence sessions building self-awareness and empathy, conflict resolution modules for addressing team tensions before escalation, POSH training creating safe workplace cultures, and leadership wellbeing programs for senior leaders to address their own stress and model healthy behaviors. These structured programs integrate with the broader EAP ecosystem—managers completing training can confidently refer team members to 24x7 counseling, HR uses organizational intelligence to provide targeted manager support to high-stress teams, and senior leader participation reduces stigma organization-wide. Impact: improved manager-employee relationships, reduced team-level burnout, stronger organizational culture, higher EAP utilization, and better business outcomes.
Can EAP services be customized for specific industries or organizational needs?
Yes, effective EAP providers offer customization to address industry-specific stressors and organizational contexts. Different sectors face unique mental health challenges - healthcare workers deal with compassion fatigue and trauma exposure, IT professionals experience burnout from always-on culture and tight deadlines, manufacturing employees face physical safety concerns and shift work stress, financial services teams handle high-pressure targets and market volatility, and customer service roles involve emotional labor and difficult interactions.
Edenred EAP can be tailored to your organization's specific needs through customized workshops addressing industry-specific stressors, targeted manager training for sector-relevant challenges (like handling remote team burnout in tech or supporting frontline workers in healthcare), specialized counselor matching based on employee demographics and common presenting issues, and customized organizational intelligence reporting highlighting metrics most relevant to your industry. Our 25,000+ counselor network across India includes specialists in various areas, and our multilingual support ensures cultural and linguistic fit for diverse workforces. For organizations with international presence, our global EAP capability across 100+ countries provides consistent care standards while respecting local cultural contexts and emotional norms. This customization ensures the EAP addresses your workforce's actual challenges rather than providing generic, one-size-fits-all support.
Frequently Asked Questions
